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FormHaven Customer Care
Returns & Exchanges
A Clear 30-Day Window
Furniture should feel right in your home. If a FormHaven piece does not work for your space, our free 30-day return and exchange policy gives you a clear path forward with support available around the clock.
A home changes when a new piece enters it. Scale, texture, proportion, light, and daily use can feel different in person. We give you room to make that decision thoughtfully.
Our free 30-day return and exchange policy is designed to give you flexibility after receiving your order. If a piece does not suit the room as expected, customer support can help you review the appropriate next step.
For the smoothest experience, keep your order details, product components, and original packaging available while you decide. This helps protect furniture and decor during any return journey and makes the review process easier.
Before You Decide
Consider The Room
Furniture is highly spatial. A sofa may feel softer than expected, a coffee table may occupy the room differently in natural light, or a vase may create a different visual balance once placed beside existing objects. We encourage you to consider the piece in the environment where it will actually live.
- 01 Confirm overall dimensions against the available room area and circulation space.
- 02 Review the piece in both daylight and evening light whenever practical.
- 03 Consider how color, texture, finish, and scale interact with your existing furnishings.
- 04 Keep packaging and included components nearby until you are comfortable with your decision.
Return Sequence
From Request To Resolution
Our process is intentionally straightforward. Start with your order information, allow our support team to review the request, and follow the return or exchange instructions provided for your specific order.
Check Your Order
Locate your order details and identify the specific product you would like to return or exchange.
Start The Request
Reach out within the 30-day return and exchange window so our team can review the request.
Receive Instructions
Our support team will provide the appropriate return or exchange guidance for the item and order.
Prepare The Piece
Protect the product and its included components carefully before it begins the return journey.
Resolve The Request
Once the return or exchange is reviewed, the appropriate refund or replacement process can move forward.
Return Readiness
Preparing Your Piece
Thoughtful preparation helps protect furniture, decor, hardware, surfaces, and accessories while the item is being handled. The details below are practical recommendations designed to make the return experience smoother.
Keep Components
Retain included parts, hardware, accessories, inserts, manuals, and other components associated with the product whenever possible.
Protect Surfaces
Avoid placing hard hardware or loose components directly against finished wood, glass, stone-look surfaces, upholstery, or decorative finishes during repacking.
Keep Packaging
Original packaging can be useful for protecting furniture and decor during a return, particularly larger or more delicate pieces.
Document Condition
If you are contacting us about damage, an incorrect item, missing components, or another order concern, clear photos may help our team understand the issue efficiently.
Follow Guidance
Wait for the applicable return or exchange instructions before sending an item back so your request can be matched correctly with your order.
Common Scenarios
Different Reasons, One Clear Path
A return is not always about product quality. Sometimes the room, dimensions, finish, or personal preference simply changes once the piece arrives. Our team can help you review the situation within the policy window.
Scenario 01
Preference
Changed Your Mind
If the piece is not the right fit for your home, contact our team within the 30-day return and exchange period. We can guide you through the next step under our free return policy.
Keep the item and its packaging protected while your request is being reviewed.
Scenario 02
Exchange
Prefer Another Piece
If you would rather exchange an eligible item, our support team can help review the request and available options within the 30-day exchange window.
Replacement availability can depend on current product inventory when the request is processed.
Scenario 03
Order Issue
Something Is Not Right
If your order arrives damaged, incomplete, or different from what you expected to receive, contact customer support so the issue can be reviewed and the appropriate solution identified.
Photos of the item, packaging, or affected area may help us review an order concern more efficiently.
Exchange Perspective
Finding A Better Fit
An exchange can be the better answer when you like the direction of a piece but need a different size, form, finish, or category. Our support team can help you understand the next step while your request remains within the 30-day exchange window.
- 01 Review dimensions carefully before selecting a replacement furniture piece.
- 02 Compare material, texture, finish, and color against the room rather than against the screen alone.
- 03 Consider circulation space around sofas, dining tables, coffee tables, beds, and dressers.
- 04 For decor and lighting, consider visual scale, surrounding objects, and the amount of negative space available.
Payment Resolution
Refund Information
Once an eligible return has completed the applicable review, the refund can be issued through the appropriate payment path. Processing time after issuance may vary depending on the payment provider or financial institution involved.
Approved refunds are generally returned through the payment method associated with the original transaction.
A return request may need to be reviewed before the refund process can be completed.
After a refund is issued, your bank, card provider, or payment service may require additional processing time.
If you have questions about the status of a return or refund, our customer support team is available 24/7.
Furniture-Specific Care
Larger Pieces Need More Care
Sofas, dining tables, beds, dressers, and other substantial pieces require more protection during handling than smaller decor. A careful return process helps protect both the product and your home.
Protect Corners
Corners and edges can be vulnerable during movement. Keep protective material in place whenever possible.
Secure Hardware
Keep loose hardware, legs, fittings, shelves, or removable components organized so they do not damage finished surfaces.
Avoid Surface Contact
Do not allow metal parts, tools, or unsecured components to rub directly against upholstery, wood, glass, or finished surfaces.
Use Support Guidance
Follow the instructions provided for your specific return rather than arranging an uncoordinated shipment independently.
Return Desk
Questions, Answered
All questions remain closed by default. Open only the topic you need.
01 How long do I have to request a return or exchange?
FormHaven provides free returns and exchanges within 30 days. We recommend beginning the request as soon as you decide the item is not right for your space.
02 Are returns free?
Yes. Our current store policy provides free returns within the eligible 30-day return period.
03 Are exchanges free?
Yes. Free exchanges are available within the current 30-day exchange window.
04 Should I keep the original packaging?
We recommend keeping packaging until you are comfortable with your purchase. Original protective materials can make it easier to protect furniture, lighting, wall art, and decor if a return is needed.
05 What if my order arrives damaged?
Contact customer support with your order information and details about the issue. Clear photos of the product and packaging may help our team review the situation efficiently.
06 What if I receive the wrong product?
Contact our support team so the order can be reviewed and the appropriate resolution can be identified. Keep the product and packaging protected while the request is being handled.
07 Can I exchange a sofa or other large furniture piece?
Our 30-day exchange policy applies to eligible products, including larger furniture. Because substantial pieces require careful handling, follow the instructions provided by our support team for your specific order.
08 When will I see my refund?
After an eligible return has been reviewed and the refund has been issued, additional processing time may be required by your bank, card provider, or payment service.
09 Can support help me choose a replacement product?
Yes. Our 24/7 customer support team can assist with product information and general guidance while you consider an exchange or replacement.
10 Do I need to arrange a return before sending the product back?
Yes. Begin by contacting our support team and follow the applicable return instructions for your order so the product can be matched correctly with your request.
11 Does the 20% promotion change the return policy?
Selected pieces may receive a 20% promotional discount. If you have a return question about a promotional order, contact our support team with the order details so the request can be reviewed under the applicable policy.
12 How can I get help with a return or exchange?
FormHaven provides 24/7 customer support. Use the contact link below and include your order details so our team can help review the request.
Need Assistance?
Start With Support
For returns, exchanges, order concerns, delivery questions, or refund assistance, our customer support team is available 24/7. Keep your order information nearby so we can help review the request efficiently.
